Isle of You Hair Color Studio House Rules
Hey, we don't like rules either, and our goal is to have as few as possible. But we gotta install some order around here. These are the rules we live by.
WALK-INS ARE ALWAYS WELCOME IF TIME IS AVAILABLE.
But, to avoid disappointment, appointments are recommended.
Late arrival, Cancellations, and No-Shows
Isle of You Hair Color Studio has always asked for at least 24 hours notice for cancellations and appointment changes, and while we realize that the unexpected sometimes happens, most of our guests respect our time and honor this request. However, as we have grown, we have experienced an unfortunate increase in no-shows. As a result, out of respect for our stylists and our other clients, we have implemented the following policy changes, effective August 21, 2019.
EFFECTIVE AUGUST 21, 2019: All appointments require a credit card to reserve. Depending upon the service, and at the discretion of the Studio, we may also request a booking fee to hold appointments longer than two hours in duration. Cancellations with adequate notice will apply the booking fee to a future appointment. No-shows or last minute cancellations (less than 24 hours notice) will forfeit the booking fee. Additionally, no-shows, and last minute cancellations will be charged $50 for every hour booked for the missed appointment, and will require non-refundable pre-payment to hold future appointments. If we don't have a credit card on file for you, we require payment of all no-show/missed appointment fees before another appointment can be reserved.
After two no-shows, appointments can no longer be reserved in advance; however, you can be placed on our walk-in list. (appointments can be booked as available, on the day of service only.)
Clients with more than three no-shows will no longer be accepted at Isle of You Hair Color Studio.
If you are late for your appointment: every effort will be made to accommodate unforeseen circumstances in your schedule that prevent you from arriving for your appointment on time. But in fairness to other clients, we may need to reschedule any reservation for which you are 15 or more minutes late.
We sincerely hope that you understand that our time - like yours - is valuable, and with the increase in no-shows and last minute cancellations/changes, our business suffers. However, not all life's events come with advance notice, and sometimes emergencies come up that prevent you from keeping your appointment. If there is a genuine emergency and you are charged a fee in error, please call us right away. Also, please note that reminders and confirmation requests, via text and email and phone, are sent out prior to your reservation. This service is offered to prevent forgotten appointments, to offer the option to reschedule if your appointment time no longer works for you, and to minimize no-shows. For this reason, it is very important that we have accurate contact information for you! Please take a moment to confirm or reschedule through the text messaging service or our convenient online system (or by phone) when you receive your reminder, so we know you are planning to keep your appointment. If you are not receiving notices from us, please let us know! We may need to update your profile information!
Please forward any comments, questions or concerns about our no-show and cancellation policy to firstname.lastname@example.org.
Thank you for your understanding and cooperation.
YOUR SATISFACTION IS THE MOST IMPORTANT PART OF YOUR EXPERIENCE.
We want you to be delighted with your hair, and if you're not, we want to know about it so we can do whatever we need to do to make it right. We offer a 100% guarantee on all services. If you are unhappy with your hair for any reason, please notify the Studio immediately. Due to the artistic nature of our work, refunds will not be offered. However, we are happy to adjust or re-do the service within two weeks. The do-over will be scheduled with the same stylist who provided the service; however, if the original stylist is unavailable, or if you feel the original technician is unable to adequately provide the service, an exception may be made and the redo may be scheduled with another technician.
*Note: due to the nature of the process, our re-do policy does not apply to color correction services. To ensure your expectations are being met, and for clarity, please discuss our color correction pricing and guidelines with your stylist prior to beginning your service.
If you are happy, please tell all your friends, and we always love shout-outs on your favorite social media sites.
If we have not earned a five-star review on Yelp.com and/or Google by the end of your visit,
please tell us how we can earn it before you leave.